WELCOME TO SPECIAL GIFTS FOR SPECIAL PEOPLE

We welcome all our visitors to this web site.  We strive to bring the best products, the best values and the best customer service to this business.  Our main objective is to satisfy you, our customer.  If you are not satisfied, we are not satisfied. We want you to be comfortable in selecting a gift, knowing that if you are not satisfied with the product or our service, you can return the merchandise. 

Feel free to contact us by e-mail or phone. Our phone line 918-294-1291 is open from 9 to 4 central time (M-F) or you can E-mail us at info@specialgiftsforspecialpeople.com .  We will respond as soon as possible.

Please aquaint yourself to our policies by scrolling down.

We always listen to our customers.  Please e-mail us with any suggestions, questions, or concerns that you have concerning this website. E-mail us at info@specialgiftsforspecialpeople.com or use the e-mail form at the bottom of this page.

This website is owned and operated by Lumark, LLC.  We are located in Tulsa, Oklahama.  We can be contacted by e-mail, regular mail or phone. Our mailing address is 10632 S. Memorial, Box 191, Tulsa, OK  74133.  Phone number is  918-294-1291.   

SHIPPING AND PROCESSING POLICY

We only ship in the lower 48 states of the USA.  If you want shipment to an other destination, you must contact us before you order or you will incure a handling charge.  Shipping cost for each item is included in the description. In most cases our shipping and handling cost is $6.95 per item and $2.95 for each additional item. In some cases shipping will be higher for items that weigh more or are larger than the average item. In stock orders that are received between Monday and Friday will be shipped within 2 to 5 business days or less. We make every attempt to process our orders within the same business day. In most cases, orders are shipped within 1 to 2 days.  Orders received late Friday and during the weekend cannot be processed until the following Monday. You will be notified by e-mail when your order is processed. All of our products are shipped via ground shipping or US Postal unless you request otherwise. 

PAYMENT AND RETURN POLICY

We accept Visa and Mastercard, bank drafts, money orders and personal checks. However, if you pay with check, bank draft or money order, your shipment will not be processed until payment has cleared. If you are not completely satisfied with your purchase, you may return the merchandise within (30) thirty days of purchase for your refund. Engraved or monogramed gifts cannot be returned unless they are improperly engraved or monogramed.  Original packing and all contents are required when the merchandise is returned.  Defective or wrongly shipped items must also be returned in their original packaging with all contents.  E-mail us for instructions and authorization prior to returning items.  Your purchase price will be refunded in full.  Buyer is responsible for return shipping costs accept for defective or wrongly shipped items.  Credits for items damaged in shipping must be claimed with the carrier. Our Customer Service Department is open  9 to 4 central time, Monday thru Friday and closed on Holidays.

PRIVACY POLICY

Your privacy is very important to us.  We will not disclose your personal identifyable information to third parties,unless absolutely nescessary in order to complete a sales transaction between our site and the user, that involves a third party.  If and when we request private information from our users (such as credit card numbers), we use technolgy that encrypts your data so it is impossible for anyone else to read it. We will never sell or give your name, e-mail address or phone number to any company or individual. The exception is when we have an item shipped to you from a distributor or a manufacturer, we give them names, addresses and phone numbers in case there is a shipping problem.

REBATE POLICY

All rebates will be issued within a 30 day period from the date of the original sale. All rebates will be in the form of a credit to the credit card used in your purchase. You will be advised at that time by e-mail that your account was credited for the rebate amount. We stand by our statements and guarantee that the rebates will be disbursed within the stated time. There are no rebates issued for returned products.

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